Ottawa
 

Frequently Asked Questions

Ottawa FAQ

How do I buy tickets and how much do they cost?

Single tickets go on sale approximately 6 - 10 weeks prior to the performance. To purchase single tickets click on "Get Tickets" from the Show Schedule page or charge by phone at 1.888.991.2787. Sign up for our Broadway Across Canada eClub and get the latest show information, special offers, and our e-newsletter.


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

As a Subscriber, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. Exchanges must be received a minimum of 2 business days prior to your current performance and 24 hours prior to the show you wish to attend. If you normally attend on Sunday evenings, your tickets must be exchanged by 5pm on the Friday prior to your show. To make an exchange please call the National Arts Centre at 613.947.7000 x620.  A service center representative can assist with exchange and seating options. You can also email us at ottawaservice@broadwayacrosscanada.ca. When e-mailing an exchange request, please make sure to provide us with your full name and account number and any other details that will help ease the exchange process.


There is no fee to exchange in any given production, however, when exchanging from a lower to a higher priced performance or section, the price difference must be collected when processing the exchange. (Please call the National Arts Centre at 613-947-7000 x620 to confirm any price difference). When exchanging to a lower priced performance or section, the difference cannot be refunded.

There are no refunds or exchanges on single ticket purchases.


 


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I have lost my tickets. What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket Source (Broadway Across Canada or Ticketmaster) we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will then confirm the order and re-issue your tickets. Replacement tickets will be either be emailed to you, mailed out, or picked up at the box office night of show depending on how much time there is before your performance.


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I've moved recently, how do I change my address?

If you are a subscriber or group member please contact a customer service representative at the National Arts Centre at 613-947-7000 x620 as soon as possible to update your account. If you purchased through Ticketmaster please call 1.888.991.2787.  We are not responsible for items not forwarded by the post office.


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Due to an emergency, I missed my scheduled performance. What can I do?

We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If you are a subscriber and if an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the National Arts Centre box office at 613-947-7000 x620 within 48 hours of your missed performance.  Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.
 

 

 


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I would like to change my seating. What do I need to do?

If you are a subscriber, changes to your account can be requested when you renew by mail, or online renewal. If you are mailing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other Subscribers choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade another Subscriber.

 

Please call our subscriber hotline with any questions about upgrading your subscription at 613-947-7000 x620


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing subscribers we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used for the upgrade process.
 


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning Subscribers would be considered as new accounts and seated with the best available locations at that time.
 


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across Canada show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

 


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When will I receive my Season Tickets?

Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.
 


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I would like to purchase a large number of tickets for my company event or charitable function, how do I do that?

Please contact our group sales department at 1.800.889.8457
 


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Can I purchase single tickets without becoming a Season Ticket Holder?

Yes, join the Broadway Across Canada eClub! Become an eClub member, by selecting the link below and creating you eClub account. Once you become an eClub member, you will receive advance offers for local Broadway shows BEFORE they go on sale to the general public. You will also receive priority offers, discounts to other live entertainment events in your area. There is no cost to join and no obligations to purchase. You may opt-out of the E-Club at any time. We do not sell, rent or give our lists to any other organizations. To be the first in line for single tickets, new and other offers, Click Here.

 


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Why should I buy from the Official and Authorized Ticket sources?

Broadway Across Canada strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which are Broadway Across Canada, the National Arts Centre and Ticketmaster. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations. Broadway Across Canada is not responsible for tickets purchased on the secondary market.


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What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather if a show does have to be cancelled updates will also be posted on www.BroadwayAcrossCanada.ca and the Broadway Across Canada Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm.
 


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Can I refund or exchange my single tickets?

No refunds or exchanges are given on single ticket purchases.


 


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What is the eClub?

The eClub is an electronic mailing list that is free to join. You can opt into receive exclusive Broadway Across Canada email offers and news. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase. CLICK HERE to join.


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May I bring a child to the theatre?

All children, regardless of age, require a ticket and their own seat. Parents should use their discretion when deciding what shows are appropriate for children. Many shows have a recommend age.  Please check our website for specific shows to see this age.


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How can I purchase merchandise from a show?

Merchandise will be sold in the lobby pre-show and during intermission.


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What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, Broadway Across Canada, the National Arts Centre, or Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies. Ticket holders are also encouraged to return to their original point of purchase for more information. We recommend that patrons check for updates and information regarding their scheduled performance by visiting www.BroadwayAcrossCanada.ca or Broadway Across Canada Facebook page.
 


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Groups

What is the minimum number of tickets to qualify for a group discount?

Depending on the production groups start at as low as 10 ticket minimum purchase. For specific information please contact us directly.


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How do I order group tickets?

We accept orders via
E-mail
Phone: 1-800-889-8457
Fax: 416-962-8812
Mail: 1. St. Clair Ave W. Suite 202. Toronto, Ontario, M4V 1K6


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What information do you require from me to order group tickets?

We need your group or organizations' name, contact person, mailing address, email address, and phone number for our contract. We also need the show name, show date and time, number of seats and locations. For example:

Broadway Across Canada
1 St. Clair Ave W.  Suite 202

Toronto, Ontario, M4V 1K6

800.889.8457

Show: Mamma Mia!
Date: March 6th, 2001
Time: 8pm
# : 52 Orchestra


 


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How do we pay for tickets?

Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a 25% deposit to hold your seats. The deadline for final payment will be determined at the time of the order.


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Am I committed to the full number of seats on the contract?

You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum required for a group.


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Can I return tickets?

Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.


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How do I receive my tickets?

We mail out tickets via Canada Post to the address supplied for the contract, once we receive the final payment.


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How soon can I order tickets for my group?

We start taking orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.


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Contact Us

If your question has not been answered, please contact Broadway in Ottawa Customer Service so that we may be able to speak with you personally.

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