Ottawa Group FAQ

FAQ For Groups


How many people constitute a group?

Group minimums vary by performance, but are usually 10 or more tickets. For more details visit, select your city and go to the Group tab at the top.


Are there discounts available for groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10% and 25% off per ticket depending on your group size and performance selected.


Do I save any fees by booking a group?

Yes you do! When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15. There are still some fees for group tickets, but overall you will be saving by booking a group.


Are there student or senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please contact a group sales representative at 1.800.889.8457 or at to discuss the various options available to your group.


Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact a Group Sales Representative at 1.800.889.8457 or at to discuss the show content.


Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.


Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups are able to reserve their seats in advance of the general public for most shows. Group reservations may be accepted if a show is listed on our website.


What information do you require from me to order group tickets?

We need your group or organizations' name, contact person, mailing address, email address, and phone number for our contract. We also need the show name, show date and time, number of seats and locations. For example:

Broadway Across Canada
1 St. Clair Ave W. Suite 202

Toronto, Ontario, M4V 1K6


Show: Mamma Mia!
Date: March 6th, 2001
Time: 8pm
# : 52 Orchestra

Can I return tickets?

Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.

How do I receive my tickets?

We mail out tickets via Canada Post to the address supplied for the contract, once we receive the final payment.


What if I reserved 35 tickets but only need 32?

No sweat! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date. Please note the group minimum will need to be reach in order to access group tickets.



What if I reserved 35 tickets and really need 40?

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.


Does my group have to be placed together?

Not at all! We understand some group members will love an up close experience while others prefer a balcony or terrace view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections.


I am bringing a large group to the show. Where can we park our tour bus?

Parking your bus is easy and may be arranged by contacting the venue directly.


For any additional questions please contact us at : 1.800.889.8457 or email at


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