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Broadway Across America

Frequently Asked Questions

Exchanges can be made by logging into your online account HERE. You can find step-by-step instructions to guide you through the exchange HERE.  An email will be sent when online exchanges are available.

If you can’t make your rescheduled performance, you can exchange your tickets for a new performance date. Exchanges can be made by logging into your online account HERE. You can find step-by-step instructions to guide you through the exchange HERE.

If you are unable to make any dates of the rescheduled engagement of Hamilton, please contact us at OttawaService@BroadwayAcrossCanada.ca. An email will be sent when online exchanges are available.

To reduce the total number of tickets in your order, please contact us at OttawaService@BroadwayAcrossCanada.ca

Due to the high demand of this engagement, there may be limited inventory available for exchanges and finding comparable seating locations, may not be possible.

Due to the high demand of this engagement, there may be limited inventory available for exchanges and finding comparable seating locations, may not be possible. You do have the option to move into a different price level. Please note that you will have to pay the difference should you choose to move your seats.

If you are having trouble processing your exchange, please contact us at OttawaService@BroadwayAcrossCanada.ca.

We will continue to monitor the situation and provide updates on our website and Facebook page as this situation evolves to ensure the health and well-being of our audience, staff, cast and crew before anything else. Ticket Holders will be contacted directly by their point of purchase should anything change.

If you are a ticket holder for the performances May 19 through June 7, 2020, there is nothing for you to do at this time. Current ticket holder seats remain valid and secure. Please hold on to your HAMILTON tickets as they will be honored for the new performance dates. Emails have gone out to ticket holders with information on which new performance replaces the cancelled performance.

If you are a ticket holder for the performances of June 9 through 14, 2020, Ticketmaster will be refunded within the next 14 – 30 days.  If the tickets were transferred to you, the refund will go to the fan who originally bought the tickets from Ticketmaster.  You may re-purchase tickets to HAMILTON for the November 24 – December 13, 2020 performances HERE.