Masks securely covering the mouth and nose must be worn by all guests 2 and older at all times while in the venue, except while eating or drinking.
Following Ontario government recommendations, proof of a COVID-19 vaccination is no longer required for entry.
Given the ever-changing landscape of the pandemic, health and safety protocols may change. Other COVID-19 related health protocols may be in effect at the time of an event. Please refer back to this page for the most current information. Updates will also be sent to ticket holders prior to events.
Other COVID-19 related health protocols may include (but not limited to) temperature checks, testing, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. As conditions change, we may need to change our protocols based on public health guidelines and applicable law. If we make changes to our protocols, we will send an update to ticket holders by email, post an update on our social media channels, and update this website. Any ticket holder who does not follow any of these COVID-19 protocols may be asked to leave the theatre, and their ticket will not be refunded. If you have accessibility questions or need additional assistance related to the venue’s COVID-19 policies, please email OttawaService@BroadwayAcrossCanada.ca
The National Arts Centre prioritizes a healthy environment with state of the art cleaning.
Hand Sanitizing Stations
The National Arts Centre is making it easy to disinfect your hands frequently by adding more hand sanitizing stations throughout the venue.
Contactless Entry & Payments
Your phone is your ticket to get in, and concessions will offer contactless purchasing options. We encourage you to use a debit or credit card at the box office when buying tickets.
Upgraded Air Filtration
For superior air quality, the National Arts Centre has upgraded their HVAC system to maximize outside airflow and enhanced filtration.
Employees, crew, volunteers, and vendors will be required to wear masks at all times.
Mandated Staff Vaccinations
All National Arts Centre employees – including casual, term employees and volunteers have been fully vaccinated against COVID-19.
An inherent risk of exposure to Covid-19 exists in any place where people gather. Covid-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting Covid-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against Ticketmaster, Live Nation, The John Gore Organization, Inc., John Gore Theatrical Group, Inc. d/b/a Broadway Across America, the Venue, the Presenter, the Event, the Event Producers, and their respective affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.