When you sign into an Account Manager site, use the same email address you have always. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.ca.
No. All sign-ins will now use Ticketmaster credentials. You will still use the same email, but your password may be changed.
Your phone number will be used for two-factor authentication to ensure it is you. Ticketmaster is requiring each account to have a mobile phone number associated with it. This phone number can be updated by signing in to your account on Ticketmaster.ca and editing your profile.
This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.
Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on Ticketmaster.ca.
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.
Creating an account is simple and secure! Follow the steps on Ticketmaster.ca to create an account.
Contact us at 844.985.2787 and have us remove that email from your Ticketmaster account. You will provide us a new email address of your choice for your account. When you sign in again, you will use the new email address you provided.
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.
No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.
Updating My Information
Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into Ticketmaster.ca. Your mailing address can only be updated in the profile section of Account Manager. You can also contact us at 844.985.2787 to make updates to the way we communicate with you.