Access Your Tickets Online
Visit https://ottawa.broadway.com/my-account/ and click on the correct tab depending on where you purchased your tickets. Then log in by entering your email address and password.
You can share digital tickets with them through your Account at https://am.ticketmaster.com/nac/. The recipient will receive an email containing the digital ticket and they can add it to their own mobile device.
For Hairspray, you can log into your account at https://arts.nac-cna.ca/en/account/login.
A mobile ticket is a convenient and flexible way to receive and manage tickets. You’re probably already using your smartphone to attend movies or when you travel, so why not for a Broadway show? It’s our effort to make your Broadway Across Canada experience the very best. Digital ticketing provides:
- Quick, easy, contactless entry to the venue using your mobile phone
- Instant access to all your tickets for the season
- The ability to manage, view, and transfer tickets at any time
- Reduced risk of lost, stolen, counterfeit or forgotten tickets
- The ability to skip the printer and save paper
Barcodes are only visible when logged in to your account on a mobile or smart device. Barcodes will become visible 4 to 6 weeks before your show date.
If you do not have access to a smartphone, please contact us at 844.985.2787
We recommend you always add your tickets to your smartphone’s mobile wallet at least 48 hours before the show to avoid issues with connectivity when trying to enter and find your seat. We will send you an email before your show as a helpful reminder.
No. Tickets must be presented to the usher live from the Broadway Across Canada app, the mobile Account Manager website, or within your phone’s wallet.
Yes. However, we recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.
Transferring tickets to everyone in your party is easy in the Broadway Across Canada app or via the mobile Account Manager website. You can transfer each member their own ticket in advance allowing everyone to enter on their own.
Yes. You can cancel the transfer and reclaim the tickets as long as they haven’t already been accepted by the recipient. You can always see the status of all of your tickets including those you have transferred when viewing the event in your account.
Your Broadway Across Canada App includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the show. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay.
Simply come to the box office, present your ID, and we will assist.
Yes! Our venue and app is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected